Contact Us

We're here to help — reach out through whichever channel works best for you.

Quick Support

For fastest response on order or account issues, use the in-app Akatare Messenger (bottom-right chat icon) — our team can pull up your account and order details directly.

By Category

Need help with...	Contact
Orders, payments, disputes	sales@akatare.com
Delivery or logistics coordination (Akatare arranges/controls delivery for every order)	sales@akatare.com
Seller verification, subscriptions	sales@akatare.com
Privacy or data requests	sales@akatare.com
Report a scam, fake listing, or safety concern	sales@akatare.com
Partnerships & media	sales@akatare.com

All inquiries currently route through a single inbox — sales@akatare.com. As the team grows, consider splitting out a dedicated address for safety/scam reports and privacy requests, since those need faster, more careful handling than general sales queries.

Company Details

Akatare

P.O. Box 155208, Mukono, Uganda

Tel: +256 700 883272 / +256 773 689730

Email: sales@akatare.com

Support hours: Mon–Sat, 8am–8pm EAT

Before You Contact Us

If your question is about:

How buying, selling, or escrow works → check How It Works or the Help Center first — most answers are there instantly.
A dispute over a specific order → have your order ID and any relevant photos/chat screenshots ready; this speeds up resolution significantly.
Account security (suspicious message, suspected compromise) → change your password immediately, then contact trust@akatare.com.

Send Us a Message

We aim to respond to all inquiries within 24 hours, and to safety/scam reports as a priority.

Full Name *

Email Address *

Phone Number

Order ID (if applicable)

Category *

Message *

Attachment (optional, max 5MB)