Help Center

How do I create an account?

Tap Sign Up, enter your details, and verify your phone number or email. You can start browsing and chatting immediately; selling or higher-value buying may require verification.

How do I create a store and start selling?

Go to Sell Now, fill in your store and first product details, and publish. It's free to list. See Seller Tips for advice on getting your first sales.

What's the difference between Regular, Verified, and Premium sellers?

Regular is a basic account. Verified means the seller completed identity/business checks. Premium includes Verified status plus additional visibility and AI-boosted listing placement. See Pricing Plans.

How do I pay for an order?

Once you agree on terms with a seller in chat, pay through the app via mobile money, bank transfer, or card. Funds go into escrow until you confirm delivery.

When does the seller get paid?

Only after you confirm the order arrived as agreed — or after a dispute is resolved in the seller's favor. See Safety & Trust.

Who delivers my order?

Akatare coordinates delivery for every order. Depending on the route, your order may be delivered directly by Akatare's own logistics network, or Akatare may coordinate with the seller to complete delivery. Either way, the delivery arrangement — method, logistics partner, and timing — is determined by Akatare, not something you and the seller need to arrange independently.

What if my order doesn't arrive, or arrives wrong?

Don't confirm receipt. Open a dispute in the app with details and evidence (photos, chat history). See Safety & Trust for how disputes are resolved.

Can I cancel an order?

If the seller hasn't yet fulfilled it, message them directly to cancel. If funds are already in escrow and no delivery has happened, contact support to help facilitate a refund per our Terms & Privacy.

How much does it cost to sell on Akatare?

Basic listings are free. Verified/Premium tiers and boosted visibility are paid — see Pricing Plans for current rates and fees.

When do I receive payment for a sale?

After the buyer confirms receipt, escrowed funds are released to your payout method, minus applicable fees.

How do I get Verified?

Submit your ID and/or business registration documents through your account settings. Review typically takes 2–3 business days.

Do I arrange my own delivery to buyers?

No — Akatare coordinates and controls the delivery arrangement for every order. On some orders you'll be asked to hand off to Akatare's logistics network; on others, you'll deliver directly under Akatare's coordination. You'll be notified which applies once an order is confirmed.

A buyer hasn't confirmed receipt — what do I do?

Most orders auto-confirm after a set window if the buyer doesn't respond. If you believe delivery is confirmed but payment hasn't released, contact support with your order ID.

I forgot my password.

Use "Forgot Password" on the Login page to reset it via your registered email or phone number.

How do I know a message is really from Akatare support?

Official support only messages through the in-app Akatare Messenger or verified email domains. We will never ask for your password or OTP. If in doubt, don't respond — contact us directly instead.

How do I delete my account or data?

Contact us at sales@akatare.com with your request. See our Terms & Privacy for details on data retention and your rights.

Still Need Help?

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